Team Lead

Summary

The Team Lead will support the Store Manager and Team Managers in mentoring and developing the sales team, building client relationships, championing sales goals, and delivering a superior client experience within a luxury retail environment.

Responsibilities

• Act as an ambassador of the brand and uphold luxury service standards
• Support selling and floor management to achieve sales targets
• Mentor and develop team members through coaching and feedback
• Co-create strategies with management to drive client engagement and loyalty
• Champion a specific product category to increase sales performance
• Manage daily store operations and ensure visual and operational standards
• Identify client needs and recommend appropriate products based on profiles and trends

Requirements

• Proven retail or luxury sales experience with leadership responsibility
• Strong communication and relationship building skills
• Entrepreneurial attitude with a focus on achieving results
• Ability to coach and mentor team members effectively
• Client centric approach with high standards for service delivery
• Knowledge of market trends and product categories