SummaryAs a Team Lead at South Coast Plaza, you will play a crucial role in supporting the Store Director by managing the client advisor team on the sales floor. You will lead with a client-first mindset, driving Loewe's commercial goals and ensuring an exceptional client experience.
Responsibilities- Support the Store Director in managing the client advisor team and achieving sales goals.
- Provide mentorship and coaching to the sales team to exceed sales targets.
- Deliver a best-in-class client experience and identify opportunities to elevate standards.
- Participate in local and regional CRM activations to build client retention.
- Assist with interviewing and onboarding new hires.
- Manage individual client advisor performance and conduct monthly performance reviews.
- Stay informed about competitor and market trends to inform business strategies.
- Participate in business reviews and store visits.
- Manage store expenses, including payroll and overtime.
- Develop internal talent and participate in the annual review process.
- Deputize for the Store Director when necessary.
- Ensure compliance with company policies and procedures.
- Manage health and safety compliance and vendor relationships.
Requirements- Minimum 2-3 years of experience managing a team in a similar role.
- Proven ability to drive sales through strategic business decisions.
- Excellent communication skills and ability to multitask.
- Ability to prioritize daily tasks and maintain a positive store environment.
- Willingness to work a flexible schedule to meet business demands.
We have summarized this job description for you, click apply to see more details from the employer.
