Summary
The Team Leader will support day-to-day management and mentor the sales team to deliver an elevated client experience while maintaining strong personal sales. This role acts as Manager on Duty in the absence of senior management and partners with operations to ensure store standards are met. The Team Leader combines hands-on selling with coaching, stock control, and administrative responsibilities to achieve individual and store targets.
Responsibilities
- Assist the Store Manager with daily management and supervision of Client Advisors.
- Act as Manager on Duty when required, including opening and closing responsibilities as a keyholder.
- Lead by example on the sales floor and provide ongoing coaching and mentorship to the team.
- Run weekly meetings to review sales projections and coach advisors to increase sales penetration.
- Support visual merchandising standards in partnership with store leadership.
- Manage conflict resolution with clients and internal teams when necessary.
- Partner with back-of-house on consignments, packing, returns, and stock control to ensure timely and accurate processing.
- Complete required paperwork and procedures for consignments, distance orders, and stylist agreements.
- Support deployment of training to Client Advisors and drive achievement of monthly sales targets.
Requirements
- Minimum 5 years of experience in a retail environment.
- At least 2 years in a supervisor or department manager role.
- Proven experience driving positive customer interactions and achieving sales goals.
- Strong verbal and written communication skills and excellent organizational ability.
- Confidence engaging executives, VIPs, and high-value clients about collections and product details.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
