SummaryAs a Team Manager at Holt Renfrew in Vancouver, you will lead and inspire your team to deliver an unsurpassed luxury service culture in the store. You will be responsible for executing strategy, providing real-time coaching, and achieving business goals while representing the brand as a Gucci Ambassador.
Responsibilities- Lead and inspire the team to execute a superior client experience.
- Capture meaningful client data to build relationships and personalize client development opportunities.
- Utilize clienteling tools to drive client loyalty and acquisition.
- Lead clienteling activities and develop action plans to reach goals and KPIs.
- Monitor Client Advisor performance and ensure clienteling excellence.
- Lead and support company-driven local events and product launches.
- Manage client flow on the selling floor to ensure exceptional service.
- Resolve client service issues to retain and enrich client relationships.
- Develop and maintain knowledge of competition and local trends.
- Provide support and feedback to Client Advisors for ongoing development.
- Lead annual Performance and Development Conversations with direct reports.
- Conduct regular performance conversations and develop action plans.
- Lead engaging morning briefings and deliver key business communication.
- Participate in attracting and recruiting new team members.
- Ensure effective onboarding for new team members.
- Manage employee-relations matters in partnership with Store Directors.
- Monitor adherence to company policies and procedures.
- Maximize time on the selling floor to motivate team members.
- Analyze store results and provide recommendations for improvement.
- Partner with Store Director and Merchandising team for feedback on products.
- Utilize digital platforms to support store and online sales.
- Collaborate with cross-functional departments while adhering to policies.
- Plan and schedule team members according to capabilities and traffic flow.
- Support visual merchandising standards and product handling.
- Support opening and closing of the store as Manager on Duty.
- Optimize stock management and report risks.
Requirements- 4+ years of sales management experience in retail or luxury retail.
- Bachelor’s degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Proven ability to drive positive client experiences and deliver results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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