SummaryAs a General Manager at Ralph Lauren in Vancouver, you will lead the store as the CEO, driving desirability and top-line performance. You will ensure every client is treated as a VIP, creating a luxury lifestyle shopping experience, and develop top talent to become Ralph Lauren ambassadors.
Responsibilities- Ensure each employee delivers the 5 C’s of Service Excellence to every client.
- Provide a unique VIP experience to every client entering the store.
- Utilize technology and applications to protect and grow the client base.
- Cast and develop dynamic and diverse store teams.
- Coach and mentor employees to achieve optimal results.
- Build bench strength for future talent and succession planning.
- Provide feedback to buyers and planners to identify opportunities.
- Uphold presentation standards consistent with Ralph Lauren’s image.
- Achieve store shrink goals and implement asset protection procedures.
- Direct execution of strategies supporting sales, marketing, and profit objectives.
- Establish and uphold store processes and procedures.
- Achieve all Key Performance Indicators related to customer experience.
- Manage selling expenses and achieve payroll percent targets.
Requirements- 5+ years of relevant work experience preferred.
- Strong computer skills: Word, Excel, PowerPoint, Workday, and Outlook.
- Ability to maneuver around the sales floor and lift up to 30 lbs.
- Ability to operate the register and stand for multiple hours.
- Strong business acumen and enthusiasm for the RL lifestyle philosophy.
- Ability to guide individuals toward goal achievement.
- Strong communication and interpersonal skills.
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