SummaryAs a Boutique Director at Hublot in Vancouver, you will lead the boutique team to achieve sales targets and ensure exceptional customer service. You will manage boutique operations, maintain brand integrity, and develop strategies to grow the business locally.
Responsibilities- Train and support the sales team to achieve annual sales targets.
- Establish individual and collective goals for the team.
- Analyze reports and data to provide innovative ideas for business development.
- Ensure brand integrity and daily display standards are met.
- Provide leadership in customer service and manage VIP clients.
- Support sales team on the floor and handle complex client situations.
- Ensure after-sales service excellence and maintain CRM database.
- Manage inventory, stock orders, and boutique budget.
- Implement merchandising strategies and maintain boutique operations.
- Collaborate with marketing team on event planning and local advertising.
- Recruit, onboard, and train sales associates and assistant directors.
- Manage staff scheduling, payroll, and adherence to company policies.
Requirements- Bachelor’s degree or equivalent.
- 10+ years retail experience, primarily in luxury.
- 4+ years managerial experience in a retail setting.
- Experience in US or Canada retail market required.
- Previous experience in Watch industry a plus.
- Strong leadership and team management skills.
- High customer focus and strong interpersonal skills.
- Proficient in Microsoft Office and POS systems.
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