SummaryAs a Team Manager at Gucci's Fifth Avenue location, you will lead and inspire your team to deliver an unsurpassed luxury service culture. You will spend most of your time on the selling floor, executing strategy and providing real-time coaching to achieve business goals. You will also contribute to the recruitment, retention, and development of top talent, embodying and promoting Gucci Values.
Responsibilities- Lead and inspire the team to execute a superior client experience with a hospitable attitude.
- Capture meaningful client data to personalize client development opportunities.
- Utilize clienteling tools to drive client loyalty and acquisition.
- Lead clienteling activities and develop action plans to reach goals and KPIs.
- Monitor Client Advisor performance and ensure clienteling excellence.
- Lead and support local events and product launches.
- Manage client flow and resolve service issues to retain client relationships.
- Maintain deep knowledge of competition and local trends.
- Provide support and feedback to Client Advisors for ongoing development.
- Lead performance and development conversations with direct reports.
- Conduct regular performance conversations and develop action plans.
- Lead engaging morning briefings and deliver key business communication.
- Participate in attracting and recruiting new team members.
- Ensure effective onboarding for new joiners.
- Manage employee-relations matters with Store Directors and People Partners.
- Monitor adherence to company policies and procedures.
- Maximize time on the selling floor and use selling techniques effectively.
- Analyze store results and propose action plans to reach targets.
- Partner with Store Director and Merchandising team for feedback on products.
- Utilize digital platforms to support store and online sales.
- Collaborate with Operations, HR, Loss Prevention, and other departments.
- Plan and consult with Store Director for scheduling and coverage.
- Allocate tasks based on abilities and delegate effectively.
- Support visual merchandising standards and product handling.
- Support opening and closing of the store as Manager on Duty.
- Optimize stock management and report risks.
- Ensure adherence to health, safety, and security aspects.
Requirements- 4+ years of sales management experience in retail or luxury retail.
- Bachelor’s degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Proven ability to drive positive client experiences and deliver results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong business acumen and industry awareness.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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