Team Manager

Summary

The Team Manager leads and motivates a retail luxury store team to deliver an exceptional client experience while driving sales and operational excellence. The role focuses on hands-on leadership on the selling floor, coaching, recruitment, and representing the brand through service and presentation standards. The manager partners with store leadership and cross functional teams to meet KPIs and support events and product launches.

Responsibilities

• Lead and coach Client Advisors on the selling floor to deliver superior client experiences.
• Capture and utilize client data and clienteling tools to drive loyalty and sales.
• Monitor performance and implement daily weekly and monthly action plans to meet KPIs.
• Support and lead local events product launches and client attendance initiatives.
• Participate in recruitment onboarding and development of team members including performance conversations.
• Manage client flow resolve client service issues and model brand image and grooming standards.
• Collaborate with Store Director Merchandising Operations HR and Loss Prevention on store operations.
• Plan scheduling allocate tasks maintain visual merchandising and manage inventory and stock processes.
• Support opening and closing duties and act as Manager on Duty when required.

Requirements

• Minimum 4 years of sales management experience in retail luxury or service related industry.
• Bachelor’s degree preferred.
• Strong ethics professionalism integrity and ability to inspire and influence a team.
• Proven track record driving client loyalty and measurable sales results.
• Ability to manage priorities in a fast paced retail environment.
• Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook.
• Industry awareness strong business acumen and product knowledge.
• Excellent verbal written communication and organizational skills.
• Flexibility to work evenings weekends and holidays as required.