Summary
The Team Manager leads and inspires Client Advisors on the shop floor to deliver exceptional customer experiences and achieve sales and category goals. This role provides real-time coaching, drives clienteling activities, supports recruitment and onboarding, and represents brand image through leadership and presence.
Responsibilities
- Lead and coach Client Advisors on the shop floor to meet business objectives
- Provide support for opening and closing duties as Manager on Duty
- Conduct performance conversations and develop action plans for the team
- Drive client engagement and clienteling strategies to grow and retain clientele
- Participate in recruiting and onboarding high performing team members
- Collaborate with Store Director on merchandising, stock feedback, and category performance
- Support visual merchandising standards and maintain store image
- Manage customer flow, resolve issues, and ensure superior service delivery
- Maintain operational standards including scheduling, asset organization, and consignment program
Requirements
- Minimum 2 years of sales management experience in retail or luxury retail
- Bachelor’s degree preferred
- Ability to analyze sales reports and identify business trends
- Proven track record of driving positive customer experiences and results
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal written communication and organizational skills
- Industry awareness and strong business acumen
- Ability to inspire influence a team and demonstrate professionalism
- Flexibility to work evenings weekends and holidays
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