SummaryAs a Team Manager at our Royal Hawaiian Boutique, you will lead and develop a team to achieve business strategy and client engagement goals. You will play a key role in driving strategic performance and store KPIs, ensuring budget and targets are met.
Responsibilities- Build and retain a talented team, ensuring career development and succession plans.
- Assess team skills and provide coaching on Valentino Couture Centric organization pillars.
- Promote proactive client engagement and increase distant sales engagement.
- Conduct monthly performance reviews and provide constructive feedback.
- Ensure team reflects corporate image and standards.
- Promote a positive team environment fostering trust and integrity.
- Ensure proper onboarding and training of new hires.
- Delegate tasks and responsibilities effectively.
- Partner with Store Manager/Director and HR on employee relations issues.
- Ensure effective communication of company contents through briefings and trainings.
- Enhance client experience and ensure excellent Client Journey standards.
- Coach team to connect, convert, and retain clients.
- Assist in assigning and achieving quantitative and qualitative objectives.
- Execute CRM activities for retention and conversion targets.
- Include digital tools in client journey and foster sales partnerships.
- Manage VIP and Top Spender Clients and delicate sales situations.
- Adhere to loss prevention policies and ensure safety of team and products.
- Communicate stock needs and ensure proper mix with buying team.
- Ensure organization and systems for smooth client experience.
- Manage end of season returns and product transfers.
- Supervise inventory management and communicate stock information.
- Ensure visual criteria and guidelines execution in store.
- Execute operational tasks and manage cash and payment systems.
Requirements- Minimum 5 years of experience in luxury retail industry.
- Previous management experience leading a team.
- Proven track record in sales and team development.
- Excellent knowledge in product and client journey.
- Strong business acumen and understanding of store performance and KPIs.
- Effective team management and motivational skills.
- Excellent organizational and time management skills.
- Confidence in developing relationships with clients and team.
- Ability to handle multiple tasks and projects with tight deadlines.
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