Summary
The Team Manager supports the Director in leading, developing and supporting sales, operations and security teams to meet or exceed sales targets and elevate the store experience. Acts as the store lead in the Director's absence, mentors and coaches team members, and ensures exceptional client service and operational standards.
Responsibilities
- Lead and motivate the sales team to achieve or exceed store and product category sales targets and KPIs.
- Deepen client relationships and drive client development activities to cultivate new and existing clients.
- Provide management presence on the sales floor, model service behaviors, and coach team members.
- Deliver exceptional client experiences and act on client feedback to improve service.
- Attract, hire, and retain talent while building a pipeline of diverse candidates.
- Continuously train and provide feedback to support team growth and performance.
- Manage back of house operations and ensure compliance with internal control procedures.
- Identify and implement operational efficiencies and best practices.
- Support store initiatives and drive business through key product pillars and KPIs.
Requirements
- Minimum of 3 years of retail or luxury retail store management or relevant customer related experience.
- Proven track record in sales generation and achieving sales results.
- Flexibility to work non traditional hours including days, nights, weekends and holidays.
- Proficiency with Microsoft Office and point of sale and client tracking systems.
- Ability to develop and maintain client relationships and grow brand recognition in market.
- Flexibility to perform various roles including sales floor and operations as needed.
- Authorization to work in the United States.
- College degree and gemology coursework preferred but not required.
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