Summary
The Temporary Senior Client Advisor will oversee the client advisor team at the Toronto outlet, partnering with store leadership to drive sales and ensure an exceptional luxury client experience. The role focuses on cultivating client relationships, achieving individual and team KPIs, and supporting team development while upholding Maison standards. This position requires strong leadership, a business mindset, and a passion for fashion.
Responsibilities
- Manage and lead the client advisor team, achieving individual and team sales targets.
- Train new client advisors and provide ongoing development for existing team members.
- Create and maintain a positive, collaborative work environment that encourages teamwork and creativity.
- Deliver outstanding client and after-sale service and build a robust client portfolio.
- Drive performance to exceed sales and KPI goals with an entrepreneurial approach.
- Create personalized looks and provide styling advice tailored to client needs.
- Use available tools and applications to optimize business opportunities and support front and back-of-house teams.
- Uphold company policies, image, and operational procedures.
Requirements
- Preferred experience in fashion and accessories retail, luxury hospitality, or customer service.
- Proven leadership and team management skills with the ability to motivate and inspire.
- Passion for fashion and strong personal taste; ability to create personalized silhouettes.
- Natural business mindset and entrepreneurial spirit with a focus on achieving results.
- Team-centric attitude and strong collaboration skills.
- Comfortable using digital tools and quick to learn new technologies.
- Able to work in a fast-paced environment, multitask, and prioritize effectively.
- Excellent written, oral, and listening skills in English and the local language; proactive and solution-oriented.
