SummaryAs a Virtual Client Advisor at Ralph Lauren, you will connect with clients through various virtual channels to facilitate purchases and enhance the client experience. You will embody the Ralph Lauren brand, striving to exceed sales goals and nurture client relationships.
Responsibilities- Provide exceptional customer service and hospitality by engaging, listening, and assisting customers.
- Achieve sales targets through virtual selling, styling, and client engagement.
- Reengage lapsed clients and maintain relationships through regular outreach.
- Deliver memorable and personal experiences to every customer.
- Drive consistent business through key product pillars and full price volume.
- Utilize technology for client outreach and offer the full breadth of Ralph Lauren products.
- Develop strong product knowledge across the RL Lifestyle catalogues.
- Support company initiatives related to product launches and customer experience.
- Assist with inventory, special events, and projects as needed.
- Maintain open communication with store management, peers, and corporate partners.
Requirements- 1-3 years of prior relevant work experience.
- Experience in telemarketing, virtual customer service, or phone sales is a plus.
- Proficient in technology with a propensity to learn new systems.
- Well-developed written and verbal skills.
- Excellent interpersonal skills with the ability to build and maintain strong relationships.
- Strong organizational skills and attention to detail.
- Ability to multi-task and work in a high-pressure environment.
- Self-starter with a proactive mindset and passion for learning.
- Positive energy and a genuine desire to work with people.
- Proficient in English; other languages are a plus.
We have summarized this job description for you, click apply to see more details from the employer.
