Watches And Fine Jewelry Operations Assistant

Summary

The Watches and Fine Jewelry Operations Assistant supports boutique operations and the Watches and Fine Jewelry team. This in-store role helps maintain inventory accuracy, quality standards, and smooth merchandise movement while contributing to an exceptional client experience.

Responsibilities

• Respond to client and colleague inquiries, support sales-floor needs, and assist with client service and aftersales follow-up.
• Inspect incoming merchandise, manage inventory counts and price changes, and coordinate incoming, outgoing, and inter-boutique transfers.
• Maintain required documentation, reconcile invoices, manage supplies and orders, and follow boutique operating procedures.
• Keep boutique and back-of-house areas organized, support uniform and packaging needs, and coach and support Heart of House team members.

Requirements

• At least 3 years of retail operations and/or stock experience, with strong shipping and receiving knowledge.
• Customer-focused, detail-oriented, and highly organized, with strong written and verbal communication skills.
• Comfortable collaborating across teams and able to lift approximately 15-20 pounds.
• Available to work in-store to support boutique opening and closing, inventory receiving and shipping, and sales-floor needs; fluent English required, French an asset.