Client Experience Leader – Retail

Own your Style and your Future

As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 10 Best Managed companies in Canada. We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others. As Client Experience Leader you’ll be responsible for building and maintaining a team that recognizes their key role in delivering a superior service experience to our discerning clientele.

Here’s what we’re looking for:

• 2 years+ of retail experience with leadership capacity in managing a store/department
• An inspirational leader focused on recruitment, coaching and development of a teams
• A focus for inspiring repeat exceptional customer experiences both on-line and in-store through consistent training
• Demonstrated interest and ability to developing others
• A leader focused on team building to achievement of financial goals

Our Commitment to our Associates:

Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It’s in our DNA to recognize, promote, and reward exceptional work ethic and talent.

World Class Environment:

• A modern, tech focused and very professional work environment
• Superior computer-based and face-to-face training opportunities
• An internal policy of promotion from within
• Formalized Education Reimbursement and ongoing support from your assigned coach/manager.

Benefits & Rewards Programs

• A competitive compensation program
• A collaborative environment supported by monthly team bonus opportunities
• Year-round best in industry clothing discounts and special offers
• A generous (flexible) benefits plan including wellness program.
• Three weeks of paid vacation after your first year of employment
• A culture that promotes a healthy, fulfilling work/life balance while offer long-term career opportunities

We thank you for your interest in this opportunity.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!