Aftersales Coordinator - House of Dior

As the Aftersales Coordinator at the House of Dior in Beverly Hills, you will lead the After Sales team to achieve store business objectives while providing exceptional service. Your role is crucial in strengthening the relationship between the brand and clients, ensuring DIOR products consistently exceed expectations.

• Lead the customer care team to provide exceptional service and address customer inquiries and complaints.
• Oversee resolution of customer issues, ensuring satisfaction and brand loyalty.
• Develop and implement customer care policies to enhance customer experience.
• Ensure consistent follow-up communication for repair clients to maximize retention.
• Assist customers purchasing DIOR products across all categories and channels.
• Communicate with clients via telephone, email, chat, letter, and in person.
• Identify and resolve complex customer issues related to repairs.
• Implement Customer Service policies and procedures according to guidelines.
• Approve client refunds and exchanges in partnership with management.
• Maintain organized records of client interactions and repair documentation.
• Train Sales Associates to deliver high standard customer service.
• Collaborate with management to set customer service objectives.
• Model the DIOR image through appropriate attire and professional presence.
• Lead and motivate the team to achieve monthly goals.

• 5+ years of sales management experience in retail or luxury retail.
• Proven ability to drive positive customer experiences and deliver results.
• Strong time management skills in fast-paced environments.
• Understanding of customer care principles and strong business acumen.
• Proficiency with Microsoft Office and quality management software.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Passion for the Fashion Industry.
• Bachelor's Degree and fluency in multiple languages preferred.
• Flexibility to work evenings, weekends, and holidays.