SummaryAs an Ambassador at The Landmark, you will deliver the Tiffany Touch to every client, setting the tone for their visit. You will connect with clients daily, building brand desirability through unique interactions and inspiring storytelling, significantly influencing the client's journey and experience within the store.
Responsibilities- Welcome all clients warmly, creating an exemplary luxury experience that positively impacts service and sales.
- Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
- Deliver a knowledgeable and curated experience for every client.
- Attend to the needs of clients while greeting and directing them throughout the Landmark.
- Engage in bespoke conversations to elevate the in-store experience and partner clients with the appropriate Client Advisor.
- Support hospitality, tours, and selling events through various means including door coverage and elevator operation.
- Manage floor waiting lists and execute efficiencies to support in-store experience.
- Communicate potential service issues to management in a timely manner.
- Share client interactions and impressions of the brand with management.
- Foster collaboration and work best in a team environment.
- Support Company Initiatives and demonstrate agility with change.
Requirements- Minimum of 2 years of retail or luxury retail store experience or relevant client-related experience.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Authorization to work in the United States.
- A college/university degree with a fine or performing arts focus is desired.
- Gemological Institute of America (GIA) coursework is preferred.
- Ability to speak multiple languages is desired.
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