Assistant General Manager Operations

As an Assistant General Manager of Operations, you will play a crucial role in driving store profitability by ensuring the efficient facilitation of the selling process. You will work under the direction of the General Manager to provide the resources and materials needed to support the selling organization and maximize the customer shopping experience.

• Oversee all support functions within the location and provide leadership to Store Management and associates.
• Ensure high performance results around Operations Key Performance Indicators like Return To Vendor (RTV) and Transfer execution.
• Manage the Profit & Loss (P&L) and ensure Store Controllable Expense is in line with the business trend.
• Ensure merchandise is received and processed in accordance with continuous flow principles.
• Control staffing level and payroll expense based on business trend and support workload.
• Ensure the environmental aspects of the customer experience are maintained.
• Execute budget and ensure guidelines are being followed to minimize operating expenses.
• Act as direct liaison with Corporate I.T. partners to ensure technology and equipment is functioning.
• Have accountability for store level Human Resources functions.

• 4-year degree or equivalent experience preferred.
• 5-7 years related management experience in retailing or other fast-paced service and selling environment.
• Proficiency in utilizing available technology, including Microsoft Office Suite.
• Expense management, profit and shortage control, basic accounting principles.
• Innate ability to gain ground without damaging relationships.