Summary
Assist in leading the customer experience contact center as a subject matter expert in operations and procedures. Mentor new associates, support leadership in talent attraction and development, and drive elevated customer service and revenue through product knowledge and exceptional service.
Responsibilities
- Support leaders in attracting and coaching talent to create a luxury customer experience
- Mentor new associates and provide ongoing education and inspiration
- Analyze standard operating procedures and identify process improvements
- Manage aspects of the team and department in partnership with leadership
- Proactively resolve complex customer issues and lead cross functional resolutions
- Drive customer delight and revenue through elevated product knowledge and service
- Communicate RH design point of view and product assortment to customers
- Exemplify brand values through communication, appearance and professionalism
- Work a flexible schedule including evenings weekends and holidays
Requirements
- 3+ years experience in a customer facing role
- Leadership experience preferred
- Proficiency with Mac or Dell operating systems and PC applications
- Experience with order management software
- Strong interpersonal and results driven orientation
- High energy with ability to energize others
- Commitment to quality and strong attention to detail
- Experience delivering first class service to clients
- Willingness to work flexible schedule including evenings weekends and holidays
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