Summary
Lead strategy and execution for delivering world-class customer service across the organization, coaching associates to provide a luxury experience and driving customer delight and revenue through elevated product knowledge and service. Serve as a key partner to cross-functional teams to develop operational improvements and resolve complex priorities.
Responsibilities
- Set strategy and pace for first-class customer service delivery
- Lead, educate, inspire and develop associates to achieve service metrics and career goals
- Drive customer delight and revenue through product knowledge and exceptional service
- Foster a culture of ownership, accountability and servant leadership
- Establish relationships with cross-functional partners to drive solutions
- Recognize and lead resolution of complex performance trends and priorities
- Represent the brand through polished communication and professionalism
- Manage flexible schedules including evenings weekends and holidays
Requirements
- 4+ years experience in a customer-facing role with 1+ years leadership experience preferred
- Proficiency with Mac or Dell operating systems and order management software
- Detail-focused with a commitment to quality and first-class service
- Ability to multitask prioritize and solve problems creatively
- Superior interpersonal and leadership skills with high energy
- Strategic highly organized and results-oriented
- Excellent verbal and written communication skills
- Willingness to work flexible schedule including evenings weekends and holidays
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