Assistant Manager E-Commerce

As an Assistant Manager E-Commerce, you will play a crucial role in developing and executing site strategies to grow the US business. You will work closely with the Senior Manager and HQ teams to ensure the site is visually compelling and optimized for revenue and conversion.

• Partner with Senior Manager and HQ teams to develop overall site strategy.
• Responsible for strategic product ranking and merchandising strategy on three OTB sites.
• Work with buying team to guarantee depth and proper assortment based on historical data.
• Audit site to ensure correct merchandising of collections and accurate images.
• Oversee day-to-day operations of the Salesforce platform.
• Partner with CRM to propose product pushes and maximize email revenue.
• Collaborate with Digital Production team for special collaborations and on-site content.
• Liaise with planning teams to ensure stock levels support digital sales initiatives.
• Recommend and implement CRO and A/B testing.
• Monitor competitors and industry trends to inform strategies.
• Analyze product and content performance using analytics tools.
• Run weekly shipping and product availability reports.
• Analyze customer experience to optimize conversion rate.
• Ensure stock points process shipments timely.
• Provide support for store and warehouse teams.
• Coordinate packaging replenishment requests.
• Partner with Senior Manager to train stores on Omni Channel features.
• Monitor fulfillment data for healthy stock balance.
• Manage external customer service agency and handle escalations.

• 3+ years of experience in E-Commerce, preferably in Digital Merchandising.
• Effective communication skills, both verbal and written.
• Experience with large datasets and informed decision-making through analysis.
• Strong communication skills and entrepreneurial spirit.
• Experience with E-Commerce platforms, preferably Salesforce Commerce Cloud.
• Familiarity with web analytics tools like Adobe Analytics and Content Square.