SummaryThe Assistant Manager, Sales at Holt Renfrew supports the Manager, Sales by providing day-to-day supervision and guidance to associates, aiming to achieve the highest standards of luxury sales and service. This role involves spending the majority of the time on the selling floor, coaching and training associates, and resolving customer issues.
Responsibilities- Provide sales floor supervision and spend the majority of the time on the selling floor.
- Coach and train associates to maintain luxury standards and achieve customer service targets.
- Resolve customer issues and complaints, keeping the manager informed.
- Make recommendations on changes to enhance customer sales and service standards.
- Actively participate as a training facilitator for sales and service programs.
- Assist in the launch and maintenance of selling tools and sales and service programs.
- Help associates develop and grow an active store client base and strong customer relationships.
- Participate in the recruitment and selection of associates.
- Assign work and assignments to associates as required.
- Provide feedback to Manager, Sales on inventory performance and customer trends.
- Assist in organizing and conducting regular department team meetings.
- Maintain high standards of merchandise presentation at all times.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
Requirements- 1-3 years of supervisory experience with accountability for sales and service.
- Proven track record of exceeding sales and profit targets.
- Adaptable and comfortable with change.
- Retail selling experience in a luxury environment preferred.
- Confident and effective communication and interpersonal skills.
- Proficient in Microsoft Office Suite.
- Entrepreneurial spirit.
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