SummaryThe Sales Experience Manager at Cartier Yorkdale is responsible for leading the team to provide exceptional client experiences, achieving or exceeding the boutique's goals. This role involves motivating the team to cultivate ongoing and trusted client relationships, driving the Cartier legacy forward.
Responsibilities- Contribute to overall boutique growth by driving sales and care service teams to consistently achieve or exceed sales targets and KPIs.
- Prepare and analyze regular sales reports and Maison tools for business development.
- Establish strong rapport with corporate partners and leaders across the Maison.
- Assess local market opportunities to implement effective sales and client development strategies.
- Strategize outreach to local prestige markets and cultivate current prestige partnerships.
- Build a high-performing team by coaching, providing feedback, and defining learning opportunities for Assistant Manager direct reports.
- Lead and develop teams in partnership with boutique leader/HR on succession and career planning.
- Communicate regularly on Maison strategies, boutique targets, and client experience best practices.
- Lead boutique Client Development and Client Experience action plans.
- Plan and execute exceptional client experiences to build long-term relationships.
- Resolve complex client challenges independently and lead VIP experiences.
- Promote and lead change as a positive part of the boutique's success.
- Ensure team adherence to procedures and compliance, including sales, finance, security, and safety.
- Optimize boutique operating expenses and oversee budgets effectively.
- Act as a Maison ambassador and uphold boutique image.
Requirements- Bachelor's degree in a related field is a plus.
- 7 to 10 years of management experience, especially in luxury retail or hospitality.
- Experience managing direct reports and leading leaders.
- MS Office experience required; SAP knowledge preferred.
- Available to work retail hours, including evenings and weekends, with overnight travel as needed.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced, evolving environment.
- Strong understanding of client service needs and priorities.
- Collaborative approach with the ability to foster a positive work environment.
We have summarized this job description for you, click apply to see more details from the employer.
