SummaryAs an Assistant Sales Manager in the Beauty department at Holt Renfrew, you will support the Sales Manager by supervising and guiding associates to achieve the highest standards of luxury sales and service. You will play a key role in maintaining the store's reputation for excellence and customer satisfaction.
Responsibilities- Provide sales floor supervision by spending the majority of the time on the selling floor.
- Coach and train associates to maintain luxury standards and achieve customer service targets.
- Resolve customer issues and complaints, keeping the manager informed.
- Recommend changes and solutions to enhance customer sales and service standards.
- Actively participate as a training facilitator for sales and service programs.
- Assist in the launch and maintenance of selling tools and sales and service programs.
- Help associates develop and grow an active store client base and strong customer relationships.
- Participate in the recruitment and selection of associates.
- Assign work and assignments to associates as required.
- Provide feedback to the Sales Manager on inventory performance and customer trends.
- Assist in organizing and conducting regular department team meetings.
- Maintain high standards of merchandise presentation at all times.
- Ensure seamless customer service by maintaining operational awareness of leased businesses.
- Model leadership behaviors that promote open communication and employee development.
- Maintain all Health & Safety practices to code.
Requirements- 1-3 years of supervisory experience with accountability for sales and service.
- Proven track record of exceeding sales and profit targets.
- Adaptable and comfortable with change.
- Retail selling experience in a luxury environment preferred.
- Confident and effective communication and interpersonal skills.
- Proficient in Microsoft Office Suite.
- Entrepreneurial spirit.
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