SummaryAs the Boutique Manager at Parfums Christian Dior in Yorkdale, you will be the ultimate leader and brand ambassador of your boutique, representing the brand in the market. You will manage the boutique, lead your team, and create a positive and motivating environment to maximize store performance and ensure exceptional client service.
Responsibilities- Achieve retail sales targets and contribute to store and services KPIs on a monthly basis.
- Display an exceptional example of the Dior client experience and educate customers on the Dior brand and products.
- Lead the team by example on the sales floor and ensure a welcoming environment in the boutique.
- Set and track realistic individual KPIs for employees and motivate staff through clear communication and consistent coaching.
- Ensure exceptional client and service-centric mindset in the team and support all client development and experience strategies.
- Organize, set up, and host events, partnering with corporate events team on planning and execution.
- Effectively organize and manage timetables and floor coverage according to team and boutique activity.
- Handle cash management and optimize stock levels and sell through by analyzing sales and communicating with back office.
Requirements- 3+ years as a Business or Boutique Manager directly managing a team of 5 to 10 people, preferably in the luxury retail environment.
- Proven track record in achieving retail results and working within a luxury retail environment.
- Excellent selling and customer service skills with strong beauty knowledge.
- People management experience with the ability to lead, manage, motivate, coach, and develop people.
- Proficient in Microsoft Office, Word, Excel, Outlook, HRIS systems, PowerPoint, Client tracking systems, and POS.
- Able to work on weekends, holidays, and evenings.
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