Summary
The Associate, Customer Experience delivers exceptional service and a luxury experience for RH customers. This role removes obstacles, provides support, and partners with cross-functional teams to ensure customer needs are met and exceeded. It is ideal for a polished individual with a passion for service, design, and home furnishings.
Responsibilities
- Represent the RH brand through polished communication, appearance, and professionalism
- Engage with customers to identify needs and connect them with the appropriate associates and services
- Collaborate with cross-functional partners and leaders to resolve customer issues and exceed expectations
- Build brand loyalty and revenue through deep product and process knowledge
- Qualify and educate potential design customers on RH Interior Design services
- Innovate with an entrepreneurial spirit and maintain strong customer relationships
Requirements
- 1+ years of experience in customer service; high-end furniture or luxury retail preferred
- Poise, confidence, and the ability to interact with high-end customers while maintaining confidentiality
- Relationship-driven with a commitment to first-class service
- Ability to manage multiple priorities with strong analytical, problem-solving, and decision-making skills
- Strategic, highly organized, results-oriented, with exceptional attention to detail
- Excellent verbal and written communication skills
- Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications
- Willingness to work a flexible schedule including evenings, weekends, and holidays and to travel to the nearest gallery as needed
