Customer Experience Associate, Hospitality, French Speaking

Summary

The Customer Experience Associate, Hospitality (French Speaking) delivers exceptional, luxury-level service to RH customers by removing obstacles and providing tailored support. This role engages customers to identify needs, partners with internal teams and design associates, and represents the RH brand with polished communication and professionalism. The position requires strong technical proficiency, organization, and a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Represent the RH brand through polished communication, appearance, and professionalism
• Engage with customers to identify needs and connect them with the appropriate associates and services
• Collaborate with cross-functional partners and leaders to ensure customer needs are met and exceeded
• Qualify and educate potential design customers on RH Interior Design services
• Build brand loyalty and drive revenue by being knowledgeable about product offerings and processes
• Innovate with an entrepreneurial spirit and remove obstacles to deliver unparalleled service

Requirements

• 1+ years of customer service experience; high-end furniture or luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven with strong verbal and written communication skills
• Ability to prioritize and respond to multiple priorities with strong analytical and problem-solving skills
• Strategic, highly organized, results-oriented, with exceptional attention to detail
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications
• Willingness to work a flexible schedule including evenings, weekends, and holidays
• Ability to travel to the nearest gallery as needed