Summary
The Customer Experience Associate delivers exceptional service and creates a luxury experience for customers. This role supports customers, connects them with the right associates, and helps build loyalty through knowledge of RH products and services.
Responsibilities
- Represent the brand with polished communication, personal appearance, and professionalism.
- Identify customer needs and partner with associates and leaders to deliver exceptional service.
- Build brand loyalty and revenue through knowledge of products, processes, and systems.
- Qualify and educate potential design customers about RH Interior Design services.
- Build and maintain customer relationships while responding to multiple priorities.
Requirements
- At least 1 year of customer service experience; high-end furniture or luxury retail experience is preferred.
- Confidence and poise interacting with high-end customers while maintaining confidentiality.
- Strong communication, analytical, problem-solving, and decision-making skills.
- Organized, results-oriented, detail-focused, and committed to quality.
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, Salesforce, and Google applications.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to travel to the nearest gallery as needed.
