Summary
The Associate, Order Fulfillment is responsible for timely and accurate processing of customer and transfer sale orders, ensuring quality inspection prior to packing and maintaining fulfillment systems to deliver a luxury customer experience.
Responsibilities
- Produce order pick lists multiple times per day and organize picking routes
- Execute hold orders within 24 hours and prioritize time sensitive orders
- Input shipping confirmations and update orders in systems promptly
- Package and prepare orders for shipping and secure stored orders
- Inspect client orders for quality, newness, damages and correct labeling
- Pick, ship and confirm all orders in a timely manner
- Follow up on order notifications via portal and apps
- Process and update customer returns shipped back to stores
- Monitor and log store returns and related tracking
Requirements
- Experience in order fulfillment or retail operations
- Ability to manage multiple orders and prioritize by urgency
- Attention to detail for inspecting product condition and labels
- Familiarity with inventory and order management systems
- Strong organizational and time management skills
- Ability to follow procedures for packaging and shipping
- Reliable communication skills to follow up on notifications
- Capacity to securely handle and store merchandise
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