Operations Associate

Summary

Short term 3 month fixed term role supporting store operations by assisting the Operations Specialist with operational functions, delivering strong client service and ensuring smooth shipping receiving and aftersales processes. The role focuses on maintaining operational standards, training teams on procedures and providing on-site technological and facility support to optimize store performance.

Responsibilities

• Assist Operations Specialist with daily operational functions and objectives
• Support training on operational procedures and communication systems
• Prepare and package client merchandise and manage client delivery process
• Facilitate repairs flow with Client Care to meet aftersales metrics
• Support inventory processes and shipping receiving lifecycle
• Guide and train store teams on compliance directives and processes
• Assist with maintenance and organization of back of house areas and store facility
• Provide on site technological support and troubleshooting

Requirements

• Operational experience in a retail or luxury environment
• Strong client service and communication skills
• Ability to train and guide store teams on procedures
• Experience with inventory control and shipping receiving processes
• Organizational skills to maintain back of house areas and facilities
• Problem solving skills for delivery troubleshooting and technical support
• Commercial awareness and ability to support sales floor management