Summary
The Associate Manager supports the General Manager in strategic planning and execution to ensure profitable store performance, operational excellence, talent optimization, and brand integrity. The role acts as a decision maker in the General Manager's absence and drives customer experience, community outreach, and store standards.
Responsibilities
- Support General Manager in analyzing business trends and developing strategic store initiatives
- Educate team on sales and profit performance tools and resources
- Create and maintain a consistent customer experience aligned to brand expectations
- Assist in store client development strategy and lead community outreach
- Execute talent strategy and collaborate on building and developing the store team
- Drive networking and recruitment activities in the store market
- Manage store processes including inventory control to achieve shrink goals
- Champion use of new technology and selling techniques to drive results
- Ensure sales floor and store standards consistently exceed expectations
Requirements
- College degree or equivalent a plus
- Retail management or similar industry experience in a complex high-volume specialty environment preferred
- Ability to effectively communicate with customers and store personnel
- Ability to perform physical store tasks including lifting up to 30 lbs and standing for multiple hours
- Ability to operate register and work a flexible schedule including evenings and weekends
- Proven track record of building and maintaining positive working relationships
- Business acumen with strong planning and prioritization skills
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