Summary
The Beauty Counter Manager leads sales and client experiences for an assigned beauty brand at a department store counter, combining salesmanship and teaching to drive results. This role delivers makeup applications and skincare consultations, manages events and vendor relations, and uses in-store and digital tools to build customer loyalty.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including sales refunds and exchanges and open customer rewards accounts
- Maintain counter organization and cleanliness to keep department customer-ready
- Collaborate with team members to create a welcoming and inclusive customer environment
- Stay current on beauty trends products and industry knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and proactively handle customer concerns
- Strong multitasking organization and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership accountability and initiative
- Ability to perform continuous movement for 6-8 hours per shift and lift up to 25 pounds
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