Summary
The Associate Manager supports the General Manager in strategic planning and execution to ensure a profitable store, serving as a key decision maker in the GM's absence and upholding brand standards. The role focuses on operational excellence, talent optimization, client development and delivering a consistent customer experience aligned to brand expectations.
Responsibilities
- Support General Manager in analyzing business trends and developing strategic store initiatives
- Educate and coach team on sales and profit performance tools and resources
- Create and maintain a consistent customer experience aligned to brand standards
- Assist in creating client development strategy and lead local community outreach
- Execute talent strategy and collaborate on building and developing store team
- Drive networking and recruitment activities in the store market
- Manage store processes including inventory control to achieve shrink goals
- Champion new technology and New Ways of Selling to drive results
- Ensure sales floor and store standards consistently exceed expectations
Requirements
- College degree or equivalent a plus
- Retail management or similar industry experience in complex high-volume specialty environment preferred
- Ability to communicate effectively with customers and store personnel
- Ability to perform physical tasks including lifting up to 30 lbs and standing for multiple hours
- Ability to operate register and work a flexible schedule including evenings and weekends
- Proven track record of building and maintaining positive working relationships
- Business acumen with strong planning and time management skills
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