SummaryAs an Associate in Order Fulfillment, you will play a crucial role in defining the luxury lifestyle shopping experience by ensuring timely and accurate fulfillment of customer orders. Your efforts will directly impact sales and enhance the customer experience through building lasting relationships with our people, customers, and partners.
Responsibilities- Maintain timely and accurate Customer Transfer Sale (CTS) and online sales order management.
- Produce order pick lists multiple times per day as required.
- Ensure hold orders are executed within 24 hours of receipt.
- Input shipping confirmations into the database in a timely manner.
- Organize picking routes based on volume and customer express orders.
- Process and update all orders on proper systems.
- Package and prepare orders for shipping.
- Inspect all client orders prior to packing and shipping for quality, newness, and damages.
- Update and maintain all systems accordingly.
- Process customer returns and ensure merchandise is in resalable condition.
- Work with cross-functional teams to achieve high compliance of fill rates.
- Provide feedback to system administrator on overall program.
- Resolve compliance issues in a timely manner.
- Ensure CTS and Online Sales policy and procedure adherence.
- Track and record system report management.
- Maintain high order fulfillment rate.
- Update cancelled reports twice per week and notify sales associates.
- Order and replenish Wrap & Pack supplies as required.
Requirements- High school diploma.
- Very detail-oriented.
- Proficient with computers and systems (POS, IP, CTS, SAP, etc.).
- Highly service-oriented with exceptional organizational and follow-up skills.
- Excellent communication skills in both French and English.
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