Associate Order Fulfillment

As an Associate in Order Fulfillment, you will play a crucial role in defining the luxury lifestyle shopping experience by building lasting relationships with our people, customers, and partners. Your primary responsibility will be to provide timely and accurate fulfillment of customer orders, directly impacting sales and customer satisfaction.

• Maintain timely and accurate Customer Transfer Sale (CTS) and online sales order management.
• Produce order pick lists multiple times per day as required.
• Ensure hold orders are executed within 24 hours of receipt.
• Input shipping confirmations into the database promptly.
• Organize picking routes based on volume and customer express orders.
• Process and update all orders on proper systems.
• Package and prepare orders for shipping.
• Inspect all client orders prior to packing and shipping.
• Update and maintain all systems accordingly.
• Process customer returns shipped back to stores.
• Track, monitor, and log all store returns.
• Review returned merchandise to ensure it matches the original order.
• Process refunds to finalize the return process.
• Work with cross-functional teams to achieve high compliance of fill rates.
• Provide feedback to system administrator on overall program.
• Resolve compliance issues in a timely manner.
• Ensure CTS and Online Sales policy and procedure adherence.
• Track and record system report management.
• Maintain high order fulfillment rate.
• Update cancelled reports twice per week and notify sales associates.
• Order and replenish Wrap & Pack supplies as required.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

• High school diploma.
• Very detail-oriented.
• Proficient with computers and systems (POS, IP, CTS, SAP, etc.).
• Highly service-oriented with exceptional organizational and follow-up skills.
• Excellent communication skills in both French and English.