SummaryAs the Associate Store Manager at Holt Renfrew Vancouver, you will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy. You will effectively lead and support all activities to achieve the company’s strategy, store’s business objectives and KPIs, and set goals and guidelines from all business functions.
Responsibilities- Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
- Support Team Managers in implementing actions to continuously improve the client experience and loyalty in line with the highest standards of hospitality, elevation, and exclusivity.
- Drive collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.
- Oversee and advance full utilization of the various clienteling tools to drive client loyalty and acquisition.
- Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
- Lead and execute company-driven local events and product launches, ensuring client attendance and sales results are met.
- Assist Team Managers in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.
- Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.
- Partner with the Store Director to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.
- Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.
- Manage stock levels to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.
- Ensure the rollout of training priorities by Team Managers, so the team is fully educated on brand pillars and season strategy.
- Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.
- Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.
- Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.
- Oversee incoming and outbound merchandise requests and shipments.
- Provide accurate monthly schedules and timely submission of payroll records for all employees.
- Support and monitor the After Sales services in store.
- Support and ensure maintaining the Visual Merchandising standards set by the Global VM team.
- Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.
- Ensure optimal and consistent adherence to all key health, safety, and security aspects.
Requirements- Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s Degree is preferred.
- High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
- Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Industry awareness, commercial knowledge, and strong business acumen.
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
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