Beauty Advisor

As a Beauty Advisor at Holt Renfrew, you will be responsible for developing deep, long-lasting relationships with customers that lead to increased sales, service, and loyalty. Your role will involve providing exceptional customer service and sharing your expert product knowledge to drive brand sales.

• Consistently deliver extraordinary service to all customers.
• Exceed personal and brand sales and service goals and targets.
• Build a loyal client base by acquiring new customers and retaining existing ones.
• Share expert product knowledge with the store selling team.
• Maintain relationships with buyers, vendors, and selling managers.
• Identify key marketing opportunities and communicate suggestions to store management.
• Attend educational sessions including product knowledge and vendor seminars.
• Perform floor recovery, visual merchandising, and related sales support tasks.
• Communicate with personal clients regarding events, merchandise requests, and follow-ups.
• Resolve customer service issues and partner with management on complex issues.
• Ensure compliance with privacy policies and cyber security measures.

• High school diploma.
• Proven ability to exceed sales targets.
• Collaborative team-oriented approach.
• Able to work in a fast-paced environment with minimal supervision.
• Flexible schedule including nights, weekends, and holidays.
• Minimum of 2 years experience in a commission-based sales environment.
• Make-up artistry or aesthetics certificate may be required for certain brands.
• Prior retail sales experience in a luxury environment preferred.