SummaryAs a Beauty Advisor at Holt Renfrew, you will be responsible for developing deep, long-lasting relationships with customers that lead to increased sales, service, and loyalty. Your role will involve providing extraordinary service and sharing expert product knowledge to drive brand sales and exceed personal and brand targets.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service personal goals and targets.
- Build a loyal personal client base by acquiring new customers and retaining existing ones.
- Share expert level of product knowledge with the entire store selling team.
- Maintain solid relationships with buyers, vendors, and selling managers.
- Drive brand sales by identifying key marketing opportunities and executing events.
- Attend all educational sessions offered, including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate regularly with personal clients regarding in-store events and merchandise requests.
- Resolve all customer service issues and partner with selling management on complex issues.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and able to work in a team-oriented environment.
- Able to work in a fast-paced environment with minimal supervision.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of two or more years of experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
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