SummaryAs a Beauty Advisor at Holt Renfrew, you will be responsible for developing deep, long-lasting relationships with customers to increase sales, service, and loyalty. Your role will involve providing extraordinary service and sharing expert product knowledge to drive brand sales.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed personal and brand sales and service goals.
- Build a loyal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Identify marketing opportunities and communicate suggestions to store management.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with personal clients regarding events, merchandise requests, and follow-ups.
- Resolve customer service issues and partner with management on complex issues.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and team-oriented.
- Able to work in a fast-paced environment with minimal supervision.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of two years experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
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