Beauty Concierge - Mayfair

Summary

The Beauty Concierge provides exceptional customer service in the cosmetics area by greeting and assisting customers, answering product inquiries, supporting store operations, and maintaining confidentiality. This role requires strong communication, problem solving, and the ability to prioritize in a fast paced retail environment. The position may include making deliveries to customers and supporting employees with product knowledge.

Responsibilities

• Greet and direct customers and assist with cosmetic inquiries and product selection
• Provide product information and guidance to customers and employees
• Support general store operations and act as a resource for staff
• Perform suggestive selling and connect customers to salespeople
• Maintain a high level of confidentiality regarding customer information
• Make deliveries to customers as needed
• Prioritize multiple tasks and respond with a sense of urgency in a busy environment

Requirements

• Clear and professional communication skills with coworkers and customers
• Ability to suggestive sell and refer customers to sales staff
• Strong decision making and problem solving abilities
• Capacity to prioritize tasks and work effectively in a fast paced retail setting
• Detail oriented and results driven approach to customer service
• Ability to maintain confidentiality