Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned brand. This role combines selling, teaching, and customer relationship building in a commissioned retail environment and requires managing counter operations and vendor relationships.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Handle sales, refunds, and exchanges and open new customer rewards accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for customer service, makeup application, skincare, and beauty trends
- Excellent ability to connect with customers and handle concerns professionally
- Empathy and respect for customers during makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
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