Summary
The Beauty Counter Manager leads sales and customer experience for an assigned luxury beauty brand at the store counter. They combine hands-on beauty services, including makeup application and skincare consultation, with sales leadership, vendor coordination, and digital selling to grow business. The role requires managing counter operations, setting and achieving sales goals, and building customer loyalty.
Responsibilities
- Perform makeup applications, skincare analyses, and provide personalized product recommendations.
- Drive counter sales and achieve personal and counter sales goals using in-store and digital tools, including text and social media.
- Manage scheduling, vendor events, promotions, and cultivate strong vendor relationships.
- Coach and collaborate with team members to create a welcoming and inclusive customer experience.
- Handle sales transactions, refunds, exchanges, and enroll customers in loyalty programs to build repeat business.
- Maintain counter organization, cleanliness, and merchandising standards to keep the department customer-ready.
Requirements
- Passion for beauty trends, makeup application, and skincare with excellent customer service skills.
- Ability to connect with customers, handle concerns empathetically, and contribute to a positive team environment.
- Strong multitasking, organization, follow-through, and a high level of ownership and accountability.
- Drive to achieve sales goals in a commissioned sales environment and interest in using networking and technology to build a customer following.
- Flexible availability, including evenings and weekends, based on business needs.
- Physical ability to be on feet 6-8 hours, perform frequent bending, reaching, and lift items up to 25 pounds.
