Summary
As Store Manager you will lead the store’s performance, drive sales growth, and act as a brand ambassador to cultivate and retain VIP clientele. You will manage the team, oversee merchandising and inventory, and be accountable for the store P&L. The role requires strong leadership, commercial acumen, and a focus on delivering an exceptional client experience.
Responsibilities
- Drive and increase sales performance through analysis, action plans, and sales strategies.
- Develop and deliver events and incentives to grow the business and engage clients.
- Work with merchandising to ensure appropriate stock and assortment levels.
- Be present on the sales floor to coach and empower sales staff and cultivate private appointments.
- Lead customer service quality and mentor the team to meet service standards.
- Manage administrative and operational tasks including scheduling, reporting, cycle counts, inventory accuracy, and shrink control.
- Own full profit and loss responsibility, controlling costs and meeting sales plans.
- Maintain visual merchandising standards and ensure health and safety protocols are followed.
Requirements
- Minimum 5 years related experience, luxury retail preferred.
- Proven drive for results and goal orientation.
- Excellent verbal and written communication skills and strong digital literacy.
- Experience using POS systems and inventory management functions; RTW experience preferred.
- Foreign language skills are a plus.
- Ability to work a flexible schedule including nights, weekends, and holidays and to lift up to 10 lbs.
