Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand at the store counter, combining sales, education, and merchandising to drive results. This role conducts makeup applications and skincare analyses, manages vendor events and promotions, and builds customer relationships through in-store and digital channels.
Responsibilities
- Perform makeup applications and skincare consultations to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, and exchanges accurately
- Recruit and build customer loyalty by opening new rewards accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain department organization and cleanliness to ensure customer readiness
- Keep up with beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection and service skills
- Ability to handle customer concerns with empathy and respect
- Strong multitasking, organization, and follow through
- Drive to achieve sales goals and use networking and technology
- Flexible availability including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience in a commissioned sales environment preferred
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