Summary
The Beauty Counter Manager leads beauty brand sales and customer experiences at the store counter, combining hands on selling and teaching. This role focuses on achieving personal and counter sales goals through in store and digital engagement while maintaining vendor relationships and a clean customer ready department.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products
- Set and achieve personal and counter sales goals using in store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive results
- Manage sales transactions including refunds and exchanges
- Open new customer rewards program accounts to build loyalty
- Collaborate with team members to create a welcoming inclusive environment
- Maintain department organization and cleanliness
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent customer connection and proactive customer concern handling
- Empathy and respect for customers during applications
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals with interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Comfort working in a commissioned sales environment
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