Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned luxury beauty brand at a department store counter, acting as both salesperson and educator to meet personal and counter goals. This role involves makeup application, skincare consultations, digital and in-store selling, event coordination with vendor partners, and maintaining an organized welcoming counter environment.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to customers
- Drive counter and personal sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and enroll customers in rewards program
- Collaborate with team members to create an inclusive welcoming environment
- Keep the department customer-ready through organization and cleanliness
- Stay current on beauty trends and product knowledge through trainings
- Perform physical tasks such as lifting and frequent movement during shifts
Requirements
- Passion for beauty, makeup application, skincare, and customer service
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort with commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to perform physical requirements including frequent bending reaching and lifting up to 25 pounds
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