Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand within the department store, balancing selling with educating customers through makeup applications and skincare consultations while supporting in-store and digital selling efforts.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and brand promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and enroll customers in the rewards program
- Collaborate with team members to create a welcoming and inclusive customer environment
- Maintain department organization and cleanliness to keep customer-ready displays
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, skincare and customer service
- Excellent interpersonal skills with ability to connect and resolve customer concerns
- Empathy and respect for customers during hands-on services
- Strong multitasking, organization and follow-through abilities
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously and lift items up to 25 pounds
We have summarized this job description for you, click apply to see more details from the employer.
