Summary
The Beauty Counter Manager oversees sales and customer experience for an assigned beauty brand at the Michigan Avenue counter, combining selling with coaching and brand representation. This role drives counter performance through makeup applications, skincare consultations, event execution, and digital selling while maintaining counter presentation and vendor relationships.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Open new customer accounts to build loyalty and rewards participation
- Keep counter organized, clean, and customer-ready
- Collaborate with team members to create a welcoming inclusive environment
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection and proactive problem solving skills
- Empathy and respect for customers during services
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use of networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Eligible for performance-based incentives or bonuses
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