Beauty Counter Manager - Old Orchard Center

Summary

The Beauty Counter Manager leads brand-specific sales and customer experiences on the beauty counter, combining sales and teaching to drive results. This role manages scheduling and vendor events, delivers makeup applications and skincare consultations, and leverages in-store and digital tools to build customer loyalty and meet sales goals. The manager maintains a customer-ready department and stays current on beauty trends and product knowledge.

Responsibilities

• Perform makeup applications and skincare analyses and recommend products to customers
• Set and achieve personal and counter sales goals using in-store and digital selling tools
• Manage scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize results
• Handle sales transactions including refunds and exchanges and open customer rewards accounts
• Collaborate with team members to create a welcoming and inclusive environment
• Keep department organized, clean, and customer-ready
• Stay current on beauty trends and product knowledge through trainings

Requirements

• Passion for customer service and beauty including makeup application and skincare
• Excellent ability to connect with customers and handle customer concerns
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals and use networking and technology
• Flexible availability including evenings and weekends
• High level of ownership, accountability, and initiative
• Ability to stand and move continuously for 6-8 hours and lift up to 25 pounds