Summary
The Beauty Counter Manager leads daily beauty counter operations, driving sales and delivering personalized makeup and skincare experiences. This role blends sales, education, and vendor collaboration to build customer loyalty and meet performance goals in a luxury retail environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales, refunds, and exchanges while opening new customer accounts
- Keep the counter organized, clean, and customer-ready
- Stay current on beauty trends and brand training materials
- Collaborate with team members to create an inclusive customer environment
- Work a flexible schedule including evenings and weekends
Requirements
- Passion for beauty, makeup application, and skincare knowledge
- Excellent customer connection and interpersonal skills
- Ability to handle customer concerns with empathy and professionalism
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology
- High ownership, accountability, and initiative
- Ability to work flexible schedule based on business needs
- Capability to perform physical tasks including bending, reaching, and lifting up to 25 pounds
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